Returns and exchanges

You have 14 calendar days from the date you receive your order to request an exchange or a return.

Use the email address provided when placing your order.

Time limit

14 calendar days

Your exchange or return request must be submitted within this period.

Exchanges

Free of charge

Changing the model, size and/or colour is considered an exchange.

Returns

Paid by the customer

The return shipping cost will be deducted from the refund amount.

How to request an exchange or return

Open the portal and enter the email address used to place the order.
Select the order, the item and the reason for the exchange or return.
Select exchange or return for a refund, then confirm the address from which the parcel should be collected.
Follow the on-screen instructions and complete all the required steps to submit your request.
Once the process is complete, a return label will be generated. Print it and attach it securely and visibly to the outside of the parcel.
Our system will automatically notify the carrier so that the parcel can be collected from the address provided.

Once we receive the original item, we will inspect it.
We will then send the requested model in the requested size and/or colour, subject to availability.

We will inspect the item once it arrives at our warehouse.
The return shipping cost will be deducted from the refund amount.
The remaining amount will be refunded to your original payment method.
The refund will be processed within 15–20 working days after the item has been received and approved.

For us to accept the exchange or return, the item must:

Returns and exchanges for online orders must be processed through the portal or Customer Service. They cannot be processed in MBT stores.

The MBT® warranty is valid for 2 years from the date of purchase. Improper use or care of the footwear may invalidate the warranty.

If you believe your product is faulty, do not use the returns portal. Contact Customer Service and include the following information: